Welcome to Highnote’s status page, where we keep our users up-to-date on any recent incidents or outages and their resolutions.
These are live updates about major* bugs or outages active in the Highnote app. We’ll update this page in real-time as we make progress.
*Issues that affect critical functionality for a majority of users.
<aside> ⚠️ Incident In a recent update related to Spaces and their structures, Spaces are visually appearing as not nested in the Library view (/library). Please note that these are still nested.
As part of ongoing improvements to organizing Spaces and Tracks in Highnote, Spaces now act like Collections. Spaces can be nested within one another, much like Collections did previously, and much like folders and subfolders.
Immediate Workaround You can click “Load more” on the bottom of your screen and Spaces will re-nest in the Library view once all Tracks and Spaces are loaded.
Current Status (as of May 1, 2024) ✅ Improved.
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<aside> ⚠️ Incident New users aren’t able to sign up due to a limit error. We’ve identified the issue, please standby for more information.
Immediate Workaround New users can still login after an account is created, despite the message. To login, go here and use your credentials: https://on.highnote.fm
Current Status (as of March 26, 2024) ✅ Resolved.
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<aside> ⚠️ Incident We’re aware of an issue affecting logging into Highnote. Please standby for more information.
Immediate Workaround None at the moment.
Current Status (as of October 30, 2023 at 6:44PM ET) ✅ Resolved.
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<aside> ⚠️ Incident We’re aware of an issue affecting some audio files where playback fails. We’re working on a fix and will update this page once we have updates.
Immediate Workaround None at the moment.
Current Status (as of July 6, 2023 at 11:30PM ET) ✅ Resolved.
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