Welcome to Highnote’s status page, where we keep our users up-to-date on any recent incidents or outages and their resolutions.


Major Incidents

These are live updates about major* bugs or outages active in the Highnote app. We’ll update this page in real-time as we make progress.

*Issues that affect critical functionality for a majority of users.

Monday, March 11, 2024

<aside> ⚠️ Incident New users aren’t able to sign up due to a limit error. We’ve identified the issue, please standby for more information.

Immediate Workaround New users can still login after an account is created, despite the message. To login, go here and use your credentials: https://on.highnote.fm


Current Status (as of March 26, 2024) ✅ Resolved.

</aside>

Monday, October 30, 2023

<aside> ⚠️ Incident We’re aware of an issue affecting logging into Highnote. Please standby for more information.

Immediate Workaround None at the moment.

Current Status (as of October 30, 2023 at 6:44PM ET) ✅ Resolved.

</aside>

Thursday, July 6, 2023

<aside> ⚠️ Incident We’re aware of an issue affecting some audio files where playback fails. We’re working on a fix and will update this page once we have updates.

Immediate Workaround None at the moment.

Current Status (as of July 6, 2023 at 11:30PM ET) ✅ Resolved.

</aside>

Thursday, April 27, 2023

<aside> ⚠️ Incident Certain Highnote links are going to [localhost:3000](<https://localhost:3000>) (our development URL) rather than [on.highnote.fm](<http://on.highnote.fm>) (our production URL). When you click one of these faulty links, it takes to a page that likely will not be found on your machine and render as an error.


Immediate Workaround Go directly to https://on.highnote.fm to access the Highnote application.

**Current Status (as of April 27, 2023 at 4:15PM ET) ✅ Resolved.

-** Notification emails that were sent after 3:40PM ET should now have correct links. Unfortunately we have no way of retroactively correcting emails that were sent before that time.

- The “Return to Highnote” links are now fixed.

</aside>

Friday, March 17, 2023